Shipping & returns
IMPORTANT: All the products are made to order. They are usually created and shipped in 3-5 days. Please note personalized/custom items will take longer and that will be communicated directly to you.
- Shipping Charges: We offer free shipping on all orders over Rs. 600. Please note that we do not offer free shipping on international orders and returns.
- Tracking: You will receive tracking details over WhatsApp and email, once the order is shipped.
Returns & Exchange:
- We have a 3-day return and exchange policy, which means you have 3 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- We will process your refund back to the source once returned product is checked and return is approved by our team. It should reflect in your bank account/credit card in 3-7 business days. Please note that if product is returned for any reason other than incorrect order or defective product, shipping charge will be deducted from the amount refunded. Shipping charge will be same which was applied at the time of checkout.
Shipping Terms – Within India:
- Delivery Period Guidelines:
- Metros: 2 to 5 working days
- Any other remote locations: 5 – 7 working days
- In case of any unexpected courier delays by the courier company, Festivefeel shall not be responsible for the same. However, we will follow up to make sure the parcel reaches you.
- Customers are requested to track the parcel until it reaches them.
- We expect the customers to make sure that there is someone at the receiving address to collect the parcel.
- Customers who book orders to non-residential addresses (offices, hotels, etc…) are responsible for coordination with the respective courier collection point (office, hotels, etc…) or the courier agency. In case of any difficulties in collecting the parcel, guidance shall be provided.
- Customers are expected to be aware of the courier collection point, if any, which is present at the given delivery address (hostel, gated community, office, hotel, etc…)
- Important Note: Under normal circumstances, there will be no calls made by the delivery executive, if no one is available at the delivery address during the time of delivery. 1-3 attempts are made for delivery. In case of the non-availability of the customer at the specified delivery address on all the attempts, the parcel will be held at the nearest delivery hub, it is the responsibility of the customers to contact the nearest hub and get the parcels delivered. In case no one has contacted them, the package will be sent back to our address. Such orders will be sent back to the correct address again & the customer shall bear the shipping cost.
- Customers are requested to fill in the complete delivery address along with the pin code and proper selection of the STATE the delivery address belongs to.
- In case of a parcel being returned due to the non-availability / non-reachability of the customer, We charge the usual shipping charges for re-shipping the parcel, applicable to all cases.
- For any other delivery-related issues, customers shall reach us at email@example.com or WhatsApp at 8090584047 along with the full delivery address and order id, stating the issue faced.
- Delivery at a delayed date: In this case, customers shall mention the delayed delivery date, they wish the order to be sent under the “Notes” column while placing the order.
Shipping Terms – International Customers:
- All Paid Orders will be processed within 3-5 working days.
- Any additional shipping Cost will be communicated prior to shipping and shall be borne by the customer.
- Delivery Date is subjective and customers are asked to get a tentative date of delivery at the time of purchase.
- Festivefeel should not be held responsible for any delivery delay due to holiday/other circumstances during the transit
- The date of delivery is only Tentative and subject to vary due to various external factors.
- We collect only the shipping charges. Any clearance, duty, or taxes levied is to be borne by the customer.
- Any interior location additional delivery charge levied by the courier company is to be borne by the customer.
- Any follow-up with respect to the parcel has to be done by the customer; however necessary guidance and support will be given from our side.
- Items booking or rejection is completely upon the courier booking partner service we use. In that case, a refund will be offered on case to case basis.
- In case of transit damage – we ensure the packages are safely packed, in rare scenarios, we offer a refund for the damaged product, and shipping charges will not be refunded.
- We need a weight of 150gms – 180gms for packing (for 500gms) and 260gms – 300gms for packing (1kg) the items safely.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.