FAQ

Question:-  Is Cash on Delivery available at my location?

Answer:-  If you want to know whether cash on delivery is available at ur location or not, please email us your pincode at care@festivefeel.com with your name and phone number and our team will get back to you.

 

Question:-  Send Gifts

Answer:-  If you want to send any jewel as a gift to someone, please select “SEND AS A GIFT” on checkout page and add personalized message and we will send the product packed as beautiful gift.

 

Question:-  Send Gifts Online

Answer:-  No, there are no additional charges for sending gifts from Festivefeel.com

 

Question:-  What are the delivery charges for orders from the Online Shop?

Answer:-  We are providing free delivery above orders of Rs. 500. A delivery charge of Rs. 100 will be added on orders of value less than Rs. 500

 

Question:-  How can I track my order?

Answer:-  After your order is dispatched from Festivefeel.com, you are provided with an AWB no. Please go to https://track.delhivery.com/ and enter AWB no. to know the exact status of your order. You can also call us at 894-845-0584 to know your order status.

 

Question:-  Which payment methods are accepted in the Online Shop?

Answer:-  We are providing Cash on Delivery, Credit Cards, Debit Cards and Netbanking as payment methods on website. We also accept payments through PAYTM and PayU wallets.

 

Question:-  How long will delivery take?

Answer:-  Orders are usually shipped within 2 days of placing order. Orders are get delivered within 1 week of placing orders. You are provided with a tracking number of courier company to track exact location of order.

 

Question:-  How secure is shopping in the Online Shop? Is my data protected?

Answer:-  We are implementing latest security measures on our website, so we ensure complete protection of your information with us.

 

Question:-  What exactly happens after ordering?

Answer:-  Once you place the order, our team checks and confirms the order. You get notifications of placing the order, acceptance of order, order dispatch from our store at your email.

 

Question:-  Do I receive an invoice for my order?

Answer:-  Yes, you receive proper invoice of your order at your registered email address.